Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how 211phcash ("211phcash," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("Players," "Users," or "you") who access or use the 211phcash online gaming platform at 211phcash.net and any related services.

211phcash operates the Platform in the Philippines and is committed to processing personal data responsibly, transparently, and in compliance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By creating a 211phcash account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions.

2Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable Philippine privacy regulations, 211phcash acts as the personal information controller ("PIC") in respect of personal data processed through the Platform. As PIC, 211phcash determines the purposes and means by which your personal data is processed.

Where 211phcash engages third-party service providers to process personal data on its behalf (e.g., payment processors, KYC verification providers), those parties act as personal information processors ("PIP") and are bound by data processing agreements consistent with Philippine data privacy law.

3Personal Data We Collect

211phcash collects the following categories of personal data in the course of operating the Platform:

4How We Collect Your Data

211phcash collects personal data through the following means:

• Direct collection: Information you provide when registering a 211phcash account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile;
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device information, and session data via cookies and server logs;
• Third-party sources: Identity and fraud-check data from licensed KYC/AML verification providers, payment confirmation data from GCash, Maya, and banking partners, and regulatory watchlist screening results.

5Legal Basis for Processing

211phcash processes your personal data on one or more of the following lawful bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract with you (i.e., operating your 211phcash player account and providing gaming services);
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR regulatory requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC guidelines;
• Legitimate interests: Processing for fraud prevention, security, platform improvement, and responsible gaming monitoring, where those interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and optional personalization features, where you have given explicit, informed consent that can be withdrawn at any time.

6How We Use Your Personal Data

211phcash uses collected personal data for the following purposes:

• Creating and managing your 211phcash player account, including identity and age verification;
• Processing deposits, withdrawals, and other financial transactions via GCash, Maya, BPI, BDO, Metrobank, and other approved Philippine payment channels;
• Detecting, investigating, and preventing fraud, money laundering, unauthorized account access, and other prohibited conduct;
• Fulfilling regulatory reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory authorities;
• Providing customer support and resolving disputes relating to your 211phcash account;
• Monitoring gameplay patterns to fulfil our responsible gaming obligations and to identify players who may need intervention or support;
• Improving the 211phcash platform, personalizing game recommendations, and conducting internal analytics;
• Sending you service-related notifications (deposit confirmations, withdrawal alerts, account security alerts) and, with your consent, marketing communications about promotions and offers.

7Data Sharing & Disclosure

211phcash does not sell or rent your personal data. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash (GXI), Maya (PayMaya Philippines, Inc.), BPI, BDO, Metrobank, InstaPay, and other approved Philippine payment service providers — solely to process your financial transactions;
• KYC/AML service providers: Licensed identity verification and sanctions screening providers engaged to fulfil our legal compliance obligations;
• Game content providers: Software providers whose games are hosted on the 211phcash Platform may receive anonymized session data for licensing compliance purposes;
• Regulatory authorities: PAGCOR, the AMLC, the National Privacy Commission, and other Philippine government authorities, where disclosure is required by law or regulation;
• Professional advisers: Legal counsel, auditors, and accountants bound by professional confidentiality obligations.

8Payment Data

Financial data — including GCash numbers, Maya account details, and bank account information — is processed exclusively for the purpose of completing your deposit and withdrawal requests. 211phcash does not store full payment credentials on its own servers. Payment data is tokenized and handled by our licensed payment processing partners in compliance with applicable financial regulation and payment industry security standards.

All payment transactions are subject to anti-money laundering screening. Where a transaction triggers regulatory reporting thresholds under the AMLA, 211phcash is legally required to file a report with the AMLC, which may include your personal and financial information.

9Cookies & Tracking Technologies

211phcash uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly — session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to measure Platform performance and understand how Filipino players navigate the site — page load times, error rates, and game loading performance. Data is aggregated and anonymized;
• Preference cookies: Store your Platform preferences (language, display settings) to improve your experience across sessions.

211phcash does not use third-party advertising or cross-site tracking cookies. You may configure your browser to block or delete cookies, though this may affect certain Platform features such as automatic login and preference retention.

10Data Retention

211phcash retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in any event for the minimum retention periods required by Philippine law. Key retention periods include:

• Account and identity data: Retained for the duration of your active 211phcash account and for a minimum of five (5) years following account closure, consistent with PAGCOR and AMLA record-keeping requirements;
• Financial transaction records: Retained for a minimum of five (5) years as required under the AMLA and BSP financial record-keeping regulations;
• Support and communications records: Retained for three (3) years from the date of the relevant interaction;
• Technical and usage logs: Retained for up to twelve (12) months, unless a longer period is required for security investigations or regulatory purposes.

When personal data is no longer required for any legal or operational purpose, 211phcash securely destroys or anonymizes it in accordance with our data disposal procedures.

11Your Rights as a Data Subject

Under the Data Privacy Act of 2012, Filipino players have the following rights in relation to their personal data held by 211phcash:

To exercise any of the above rights, contact the 211phcash Data Protection Officer via [email protected]. We will respond within fifteen (15) working days, consistent with NPC guidelines. Some requests may be subject to identity verification before they can be processed.

12Data Security

211phcash implements technical and organizational security measures proportionate to the risks posed by the processing of your personal data. These include:

• TLS/SSL encryption for all data in transit between your device and 211phcash servers;
• Encryption of personal data stored in 211phcash databases;
• Access controls ensuring that personal data is accessible only to 211phcash personnel with a documented need-to-know;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Incident response procedures consistent with NPC breach notification requirements, including notifying affected Players and the NPC within 72 hours of discovering a personal data breach where notification is required by law.

13Children and Minors

The 211phcash Platform is strictly for individuals aged 21 years and above, in accordance with PAGCOR requirements applicable to online gambling in the Philippines. 211phcash does not knowingly collect personal data from individuals under 21 years of age. If 211phcash discovers that personal data has been collected from a minor, the account will be immediately suspended, the data will be deleted, and the matter will be referred to the relevant regulatory authority.

If you are a parent or guardian and believe that a minor has created a 211phcash account, please contact us immediately at [email protected].

14Updates to This Policy

211phcash may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the NPC. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

Where changes are material, 211phcash will notify registered Players via their registered email address or Philippine mobile number prior to the changes taking effect. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

15Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 211phcash, please contact:

You also have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph) if you believe your data privacy rights have been violated.